Understand Your Bill

Need help understanding your bill? We’re here to help. View this useful guide including types of billing, potential charges you might see, commonly-used billing terms, and more.

Consolidated Billing and Dual Billing

Consolidated Billing occurs when the utility’s bill contains both the utility’s charges for its services and the energy supplier’s charges for the electricity or natural gas. Most UGI Energy Services customers will receive one consolidated bill from their local utility company. These charges should be paid directly to the utility.

Dual Billing occurs when a customer receives one bill from the utility and one bill from the supplier. This is not double billing. The utility sends a bill for the charges on the utility side, and the supplier sends a bill for the charges on the supplier side. You will see that the utility is not charging you for the commodity (the electric or gas consumption that you actually used), but you will still see other charges from the utility such as customer charge, distribution charge, and migration rider (if applicable).

Below is a list of charges you may see on your energy bills. Charges may vary based on the state and utility company, and the type of contract you have.

Charges From Your Utility Company

Customer Charge– Utilities charge for billing, maintaining lines or pipes, and meter reading.

Distribution Charge– The charge of delivery of natural gas through the utility lines to the customer meter.

Migration Rider– LDC does a Change Migration rider which is equal to a GCA (Gas Cost Adjustment) This rider is applicable to some utilities for 12 months. Please check with your local utility about this charge.

Charges From UGI Energy Services (DBA UGI EnergyLink)

Charges can vary depending on what type of contract you have. Meter reading will be provided by your local utility company.

Commodity Charges– The cost of the electricity or natural gas itself.

Customer Charge– Charge to cover the cost of billing and customer account maintenance.