: Turning Our Energy into Your Opportunities
Welcome to UGI Energy Services
From everyone on the UGI Energy Services team, we want to thank you for being a customer. We look forward to building a long-lasting relationship by providing your business with exceptional customer service and high-quality energy. When you have a question or issue about your contract, the service you’re receiving, or the energy we’re supplying to you, we take pride in customer service to quickly resolve concerns or issues.
About UGI Energy Services
Starting in 1985, UGI Energy Services was one of the first companies to sell natural gas in the deregulated energy marketplace, and has grown to be an experienced, reliable, and dedicated retail natural gas supplier. Our solid financial foundation, combined with strict risk-management policies and procedures, have served our customers well over the past 25 years.
During this time, we have continued to invest in assets, systems, and our people, while continuously improving reliability and lowering costs for our customers. As a result, we have steadily grown our supply network to sell competitively-priced natural gas, liquid fuels, and electricity to approximately 13,000 commercial and industrial customers at more than 36,000 locations in nine Northeast and Mid-Atlantic states and the District of Columbia.
Frequently Asked Questions from New Customers
If you don’t see your question answered below, please feel free to contact your account manager or use the form below, and we will be happy to answer any questions or concerns.
Will my energy rate change?
No, your contract price terms and conditions will all remain unchanged.
Will there be any interruptions in my service?
No, your current contract has been seamlessly transitioned to UGI Energy Services and will continue as usual.
Are any changes to my payment process required?
Yes, you should now direct your payments to UGI Energy Services. A W-9 and banking information is provided under the customer portal form on the right side of this page. If you are a consolidated billing customer making payments for service on your utility bill, no changes are required.
Will my account manager remain the same?
The majority of customers will have the same account manager. To determine your account manager, please use the customer portal to obtain account information. Also, feel free to contact our office with any questions at 800-427-8545 or SJE-Welcome@ugies.hbmstaging.com.
If you don’t see your question answered above, please fill out this form to submit your question to our customer service team.
Please contact our customer service team with any questions or concerns you may have.
SJE-Welcome@ugies.hbmstaging.com
800-427-8545
Customer Portal
Enter your customer number or account number(s) and the last name on your UGI account below for your dedicated UGI Energy Services customer representative’s information.